Client Services Representative
Vienna, VA Vienna, VA Part-time Part-time $19 - $21 an hour $19 - $21 an hour 16 hours ago 16 hours ago 16 hours ago Position Overview:
Supports and adds value to an efficient organization dedicated to quality care and exceptional service.
Performs a variety of clerical and customer service work in providing support to the hospital.
Essential Functions:
Offers owners and potential owners a warm and friendly greeting in person or on the phone; answers their questions Provide tom notch customer service Maintain a professional appearance (clothes and attitude) Identify and work compassionately with clients in various emotional states Responds to inquiries about the range of services the practice provides and the species it treats; refers to appropriate department/staff member as needed Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies appropriately Assists owners when picking up medications or special dietary products; answers questions Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports Types and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy Receives and distributes incoming mail; processes and stamps outgoing mail Performs cashiering duties; processes refunds, returns and credits as needed Organizes and processes all payment plans Processes billing statements and collections Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications May assist with retail sales May weigh pets when they come in for exams, procedures, etc.
Responds to client emails Processes faxes Shows up for work regularly; full time presence at work is essential for every shift Obtain previous records from other facilities and adds to patient chart Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
Able to learn basic veterinary medicine terminology Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients Have a strong sense of excellent customer service and be able to provide that to clients even during high stress situations Be able to multi-task efficiently Able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately May take medication refill requests and messages for doctors Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.
Able to reconcile the drawer and complete end of day duties at the close of the day Performs other duties as assigned
Qualifications:
High school diploma or GED May consider an equivalent combination of education, certification, training, and/or experience o Knowledge of clerical procedures such as alphabetizing files and records Ability to provide great customer service in a courteous, prompt, and efficient manner Ability to perform cashier duties accurately Ability to multitask and pay close attention to details Must be flexible with scheduling and able to work some weekends and holidays Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking May involve some climbing, balancing, stooping, kneeling, crouching, or crawling Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds) Job Type:
Part-time Salary:
$19.
00 - $21.
00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid training Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Holidays Weekend availability Ability to commute/relocate:
Vienna, VA 22180:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Supports and adds value to an efficient organization dedicated to quality care and exceptional service.
Performs a variety of clerical and customer service work in providing support to the hospital.
Essential Functions:
Offers owners and potential owners a warm and friendly greeting in person or on the phone; answers their questions Provide tom notch customer service Maintain a professional appearance (clothes and attitude) Identify and work compassionately with clients in various emotional states Responds to inquiries about the range of services the practice provides and the species it treats; refers to appropriate department/staff member as needed Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies appropriately Assists owners when picking up medications or special dietary products; answers questions Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports Types and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy Receives and distributes incoming mail; processes and stamps outgoing mail Performs cashiering duties; processes refunds, returns and credits as needed Organizes and processes all payment plans Processes billing statements and collections Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications May assist with retail sales May weigh pets when they come in for exams, procedures, etc.
Responds to client emails Processes faxes Shows up for work regularly; full time presence at work is essential for every shift Obtain previous records from other facilities and adds to patient chart Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
Able to learn basic veterinary medicine terminology Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients Have a strong sense of excellent customer service and be able to provide that to clients even during high stress situations Be able to multi-task efficiently Able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately May take medication refill requests and messages for doctors Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.
Able to reconcile the drawer and complete end of day duties at the close of the day Performs other duties as assigned
Qualifications:
High school diploma or GED May consider an equivalent combination of education, certification, training, and/or experience o Knowledge of clerical procedures such as alphabetizing files and records Ability to provide great customer service in a courteous, prompt, and efficient manner Ability to perform cashier duties accurately Ability to multitask and pay close attention to details Must be flexible with scheduling and able to work some weekends and holidays Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking May involve some climbing, balancing, stooping, kneeling, crouching, or crawling Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds) Job Type:
Part-time Salary:
$19.
00 - $21.
00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid training Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Holidays Weekend availability Ability to commute/relocate:
Vienna, VA 22180:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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