Customer Service Representative

Company Name:
Management Concepts
Customer Service Representative
Location: Tysons Corner, VA
Job Code: 865
# of Openings: 1
The Customer Service Representative is an individual who has proven experience selling products or services related to training, or professional development via the phone and email. This sales professional will have demonstrated success in the pursuit and closing of mid-range transactional sales in the federal government and commercial sector. The ideal candidate will be a high energy, positive person with strong consultative sales skills, who will register students in publically offered, open enrollment training classes. The Customer Service Representative will sell a wide range of classroom-based and online courses. This sales professional will be comfortable with a role that requires flexibility, creativity and change - but that also requires careful assessment and documentation of 'what works' - and a willingness to repeat and hone these best practices with consistency and attention to detail. This is an exciting role with opportunity for long-term growth at Management Concepts. This position will work closely with internal staff within the Open Enrollment and On-Site Sales organization as well as with the Fulfillment and Billings & Collections Teams.
Principal Duties and Responsibilities:
Responsible for meeting assigned revenue objectives and goals.
Effectively utilize and update information within CRM tool. Maintain clean lead records to ensure accurate reporting.
Capture essential customer information by using scripted conversation guide.
Send leads to the appropriate On-Site and Open Enrollment sales personnel.
Handle customer service related issues within job scope, which will include Level 1 support on issues related to payment, registration, and customer satisfaction.
Monitor and respond to customer chat requests.
Monitor and process phone and web inquiries.
Expand share of market and revenue with existing and prospective clients by asking probing questions designed to identify their needs and requirements with the goal or capturing more registrations per call.
Ensure that the values and personality of our company and brand are consistently and effectively reflected in every interaction with the student or prospective student.
Develop full understanding of product and service offerings and marketing promotions.
Other duties as assigned by the Director of Open Enrollment Sales.
Education, Knowledge, Skills, and Experience Required:
Phone-based sales and customer service experience required.
Capable of juggling multiple tasks, handling multiple transactional sales calls, and meeting tight deadlines.
Experience in a service-oriented business.
Demonstrated desire and ability to meet and exceed annual revenue quotas.
Excellent interpersonal skills combined with demonstrated experience in relationship-based sales and customer service and the ability to present solutions to client needs.
A strong ability to use sales strategies effectively to profitably acquire and retain clients.
A high-level of drive, discipline, creativity and motivation.
Excellent listening, verbal and written communication skills required.
An ability to work in a fast-paced, change-oriented team environment.
Strong decision-making skills.
Excellent computer skills.
Bachelor's Degree required.
2 years of relevant work experience.
EOE Minorities/Females/Protected Veterans/Disabled
Are you a returning applicant?
Previous Applicants:

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