Visitor Services Assistant
Provides information about recreational opportunities and events Provides directions Performs traffic control at park entrances and/or related locations Greets Public Answers recurring visitors questions Directs customers/visitors to services and facilities Deals with visitors/customers who are difficult, hostile or distressed Resolves customer/visitor complaints Deals with a very high volume of personal contacts in a shift. Deals with crowd control and emergency situations, such as emergency medical response and/or finding a lost family member in crowds. All qualifications must be met by the closing date of this announcement-02/19/2020-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40
hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-0303-03 grade level, you must possess one of the following minimum qualifications by close of the announcement:
The applicant must possess at least six (6) months of general experience that demonstrates the ability to perform the work of the position to be filled. General experience of progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR The applicant must have one (1) year above high school education. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. IMPORTANT -PLEASE NOTE:
If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described previously, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected). OR The applicant must have a equivalent combination of education and experience. For example, I have 3 months of the general experience described in A above (50% of the experience requirement), and 6 months of college study from an accredited institution (50% of the qualifying education) which included at least 15 semester hours of related coursework as specified in B above (50% of the related coursework required). The total percentage must equal at least 100 percent to qualify for this grade level. You must include transcripts. Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Estimated Salary: $20 to $28 per hour based on qualifications.
hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-0303-03 grade level, you must possess one of the following minimum qualifications by close of the announcement:
The applicant must possess at least six (6) months of general experience that demonstrates the ability to perform the work of the position to be filled. General experience of progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR The applicant must have one (1) year above high school education. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. IMPORTANT -PLEASE NOTE:
If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described previously, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected). OR The applicant must have a equivalent combination of education and experience. For example, I have 3 months of the general experience described in A above (50% of the experience requirement), and 6 months of college study from an accredited institution (50% of the qualifying education) which included at least 15 semester hours of related coursework as specified in B above (50% of the related coursework required). The total percentage must equal at least 100 percent to qualify for this grade level. You must include transcripts. Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$31,284 to $40,667 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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